Terms of service

OVERVIEW

This website is operated by VEXA RESEARCH LABS. Throughout these Terms of Service, the terms “VEXA RESEARCH LABS,” “Vexa,” “we,” “us,” and “our” refer to VEXA RESEARCH LABS. We operate this website and offer the information, content, account features, products, and related services available through it (collectively, the “Services”). Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

These Terms of Service (“Terms”) govern access to and use of the Services. By visiting the website, creating an account, submitting a laboratory verification application, requesting an invoice, purchasing a product, or otherwise using the Services, you agree to these Terms and to the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree to these Terms, do not access or use the Services.

SECTION 1 — BUSINESS ELIGIBILITY AND ACCOUNT APPROVAL

The Services and products offered by VEXA RESEARCH LABS are available solely to verified commercial laboratories and laboratory research organizations purchasing for legitimate scientific research. We do not sell products to individuals for personal, household, human, or veterinary use.

You must be at least the age of majority in your jurisdiction and be an authorized representative of an eligible organization to create a purchasing account, request an invoice, or place an order. You represent and warrant that you are acting within the scope of your professional responsibilities and have authority to act for and bind the organization identified in your account or order.

Creating an account does not automatically make you eligible to purchase products. Before approving an account, accepting an order, or issuing an invoice, we may request information or documentation reasonably necessary to verify eligibility. This may include the organization’s legal name, business address, business or institutional email address, laboratory information, intended research application, and your role and authority within the organization.

We may approve or deny an account or purchase request at our discretion based on our verification requirements, applicable law, safety considerations, product restrictions, or other legitimate business considerations. Providing incomplete, inaccurate, misleading, or unverifiable information may result in an account or order being declined, suspended, or cancelled. We do not issue invoices to applicants who do not satisfy our laboratory verification requirements.

You must promptly update your account information if it changes. Account approval is not transferable and may be reviewed, suspended, or withdrawn at any time.

SECTION 2 — RESEARCH-USE-ONLY PRODUCTS

All products offered through the Services are supplied strictly for controlled laboratory research. Products are not intended for human or veterinary consumption, administration, medical treatment, compounding, diagnosis, therapeutic use, cosmetic use, food use, household use, or any other application outside legitimate laboratory research.

Nothing on the website is medical, veterinary, pharmaceutical, diagnostic, treatment, dosing, compounding, or safety advice. Product names, descriptions, scientific references, pathway discussions, and other information are provided solely for general laboratory research information and do not constitute a representation that any product is safe or effective for human or veterinary use.

Products may be handled only by qualified personnel with appropriate training, facilities, protective equipment, procedures, and authority. The purchasing organization is solely responsible for determining whether it is qualified and legally permitted to acquire, possess, handle, store, use, transport, and dispose of each product.

SECTION 3 — PURCHASER REPRESENTATIONS

By creating an account, requesting an invoice, or purchasing a product, you represent and warrant that:

  1. You are acting on behalf of the verified organization identified in your account and order.

  2. The organization operates a legitimate laboratory or laboratory research facility.

  3. Every product will be used solely for lawful, controlled laboratory research.

  4. No product will be used, administered, supplied, recommended, or made available for human or veterinary use.

  5. You and the organization have the qualifications, facilities, approvals, and authority required for the proposed research.

  6. You will comply with all laws, regulations, institutional policies, safety standards, and professional requirements applicable to the acquisition, possession, handling, storage, use, transportation, export, and disposal of the products.

  7. You will not resell, redistribute, transfer, export, relabel, repackage, compound, or incorporate a product into another product without our prior written authorization and all legally required licenses or approvals.

  8. The information and documentation you provide to us are accurate, current, complete, and not misleading.

We may request additional verification before or after account approval. Failure to satisfy these representations is a material breach of these Terms.

SECTION 4 — PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to describe products accurately. Product images, packaging, color, appearance, and other visual details may vary. Product descriptions, specifications, availability, packaging, and pricing may be changed without notice where permitted by law.

Scientific information changes over time, and website content may not reflect every available study, limitation, or regulatory development. You are responsible for independently evaluating product suitability for your organization’s proposed research and consulting appropriate scientific, safety, regulatory, and legal professionals.

We may limit the quantity of a product, restrict sales by organization or location, discontinue a product, or refuse a transaction at any time. A product appearing on the website does not guarantee availability or eligibility for purchase.

Any certificate of analysis or testing information we provide applies only to the product batch or lot identified in that document. It does not constitute a warranty of fitness for a particular purpose or authorization for human or veterinary use.

SECTION 5 — ORDERS, REVIEW, AND ACCEPTANCE

Adding a product to a cart, creating an account, or submitting a purchase request does not create an accepted order or obligate us to sell a product.

All purchase requests are subject to laboratory verification, product availability, compliance review, shipping eligibility, and our acceptance. After reviewing an eligible purchase request, we may issue a manual invoice containing the approved products, quantities, pricing, shipping charges, taxes, and payment instructions.

An order is accepted only after we have approved the purchasing organization, issued an invoice, received cleared payment, and sent an order confirmation or other express notice of acceptance. We may refuse, limit, place on hold, or cancel a purchase request before acceptance.

If information changes after an invoice is issued, you must notify us before submitting payment. Paying an invoice after the organization, intended use, destination, or other material information has changed does not require us to accept or fulfill the order.

SECTION 6 — MANUAL INVOICING AND PAYMENT

We use manual invoicing for approved purchases. We will not issue an invoice to an applicant who has not completed our laboratory verification process.

You agree to provide accurate billing, organization, contact, and shipping information. You represent that you are authorized to use the selected payment method and to commit the purchasing organization to the transaction.

Invoices are payable using the methods and within the time stated on the invoice. An unpaid invoice may expire or be cancelled. Prices, availability, and shipping charges may be revised if an expired invoice must be reissued.

We may use third-party payment providers. Your use of a payment provider may also be governed by that provider’s terms and privacy practices. We do not guarantee that every payment method will be available for every organization, order, or location.

SECTION 7 — PRICES, TAXES, AND OTHER CHARGES

Unless expressly stated otherwise, website prices are shown in U.S. dollars and exclude applicable taxes, shipping, handling, customs duties, import charges, permits, brokerage fees, and other governmental or third-party charges.

The final charges for an approved purchase will be stated on the invoice. The purchasing organization is responsible for all applicable taxes, duties, permits, customs charges, and other amounts associated with the transaction, except taxes imposed on our net income.

Promotions, discounts, and quoted prices may be subject to separate terms, expiration dates, product restrictions, or eligibility requirements. We may correct pricing or calculation errors before accepting an order.

SECTION 8 — SHIPPING AND DELIVERY

We ship only to destinations that we approve and where the transaction and shipment are permitted. We may require the shipping address to match the verified organization or an approved laboratory facility.

Processing and delivery estimates are not guarantees. Delivery may be affected by verification, product availability, carrier operations, weather, customs, inspections, regulatory requirements, holidays, or events outside our reasonable control.

The purchasing organization is responsible for providing a complete and accurate deliverable address and for ensuring that an authorized person can receive and properly store the shipment. Additional shipping terms are stated in our Shipping Policy and, where applicable, on the invoice.

Title and risk of loss transfer as provided by applicable law and the shipping terms stated on the invoice. Nothing in these Terms limits rights that cannot lawfully be limited.

SECTION 9 — CANCELLATIONS, DAMAGE, AND REFUNDS

Because of the nature of the products, all sales are final except where a product arrives damaged, the wrong product is delivered, we expressly agree otherwise in writing, or applicable law requires a remedy.

Purchase requests may be withdrawn before an invoice is paid. After payment, cancellation requests are handled under our Refund Policy and are not guaranteed. Do not return any product without prior written authorization. Unauthorized returns may be refused.

You must inspect each shipment promptly after delivery. If a shipment is damaged, incomplete, or incorrect, contact us promptly at vexaresearchlabs@gmail.com with the order number, description of the issue, and supporting photographs when appropriate. Additional requirements and available remedies are described in our Refund Policy.

SECTION 10 — COMPLIANCE WITH LAW

The purchasing organization is solely responsible for determining and maintaining compliance with all laws, regulations, registrations, permits, licenses, approvals, institutional protocols, and safety requirements applicable to its activities and location.

We do not represent that a product may lawfully be purchased, possessed, used, transported, exported, imported, or disposed of in every jurisdiction. We may request compliance documentation, refuse to ship to a location, or cancel a transaction when we reasonably believe a sale or shipment may be unlawful, unsafe, unauthorized, or inconsistent with these Terms.

You may not use the Services or any product to violate any law, regulation, court order, professional obligation, institutional rule, intellectual property right, or third-party right.

SECTION 11 — PROHIBITED CONDUCT

You may not:

  1. Provide false, misleading, incomplete, or fraudulent account, laboratory, payment, or order information.

  2. Impersonate another person or organization or misrepresent your authority, qualifications, affiliation, or intended use.

  3. Purchase or attempt to purchase a product for personal or household use or for human or veterinary administration.

  4. Circumvent account approval, laboratory verification, ordering restrictions, quantity limits, geographic restrictions, or other safeguards.

  5. Resell, redistribute, transfer, export, relabel, repackage, or compound a product without written authorization and all legally required approvals.

  6. Use the Services for fraudulent, unlawful, harmful, abusive, or malicious activity.

  7. Introduce malware or interfere with the security, operation, availability, or integrity of the Services.

  8. Scrape, harvest, reproduce, or commercially exploit the Services or website content except as permitted by law or with our written authorization.

  9. Collect or misuse another person’s personal information.

  10. Infringe intellectual property, privacy, publicity, contractual, or other rights.

We may investigate suspected violations and cooperate with lawful requests from regulators, courts, law enforcement, payment providers, carriers, and other authorized parties.

SECTION 12 — ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of account credentials and for activities conducted through your account. You must notify us promptly if you suspect unauthorized access, inaccurate account information, or misuse.

You may not sell, transfer, share, or assign an approved account. Only authorized personnel of the verified organization may use it. We may require renewed verification when account details, personnel, ownership, location, or purchasing patterns change.

SECTION 13 — INTELLECTUAL PROPERTY

The Services and their content—including text, graphics, logos, images, product descriptions, page designs, software, audio, video, and compilation—are owned by or licensed to VEXA RESEARCH LABS and are protected by applicable intellectual property laws.

Subject to these Terms, we grant eligible users a limited, revocable, non-exclusive, non-transferable right to access and use the Services for internal business evaluation and lawful purchasing. No other license is granted.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publish, transmit, sell, license, or commercially exploit protected content without prior written permission, except as permitted by law.

VEXA RESEARCH LABS names, logos, designs, product names, and slogans are trademarks or trade dress of VEXA RESEARCH LABS or its licensors. Shopify and other third-party names and marks belong to their respective owners.

SECTION 14 — FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit feedback, reviews, suggestions, images, testimonials, or other content (“Submissions”), you represent that the Submission is truthful, based on your genuine experience, does not disclose confidential or personal information without authorization, and does not infringe any right or law.

You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, adapt, publish, display, distribute, and otherwise use the Submission in connection with operating and promoting the Services, subject to applicable law and our Privacy Policy.

You must disclose any compensation, discount, free product, employment, or other material relationship connected to a review or testimonial. We may moderate or remove Submissions that we reasonably believe are inaccurate, unlawful, misleading, infringing, or inconsistent with these Terms.

SECTION 15 — THIRD-PARTY SERVICES AND LINKS

The Services may use or link to services operated by third parties, including Shopify, payment providers, analytics providers, carriers, and other vendors. Third-party services are governed by their own terms and privacy policies.

We are not responsible for the content, availability, accuracy, security, or practices of third-party websites or services. A link or integration does not necessarily constitute endorsement. Your use of a third-party service is at your own risk, subject to rights and remedies that cannot lawfully be excluded.

SECTION 16 — RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Purchases made through the store are transactions between the approved purchasing organization and VEXA RESEARCH LABS, not Shopify.

Shopify is not the seller of our products and is not responsible for product selection, laboratory verification, invoicing, fulfillment, shipping, product information, or disputes between VEXA RESEARCH LABS and a purchaser. Shopify’s services remain subject to Shopify’s own terms and policies.

SECTION 17 — PRIVACY

Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy. By using the Services, you acknowledge that personal information may be processed by VEXA RESEARCH LABS, Shopify, and service providers as described in that policy.

You represent that you are authorized to provide any business contact or personal information submitted through the Services. Do not submit confidential research data, patient information, protected health information, or other sensitive information that we have not expressly requested.

SECTION 18 — DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, WEBSITE CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT FOR WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED.

WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

WE DO NOT WARRANT THAT A PRODUCT IS SUITABLE FOR A PARTICULAR EXPERIMENT, PROTOCOL, RESULT, REGULATORY PURPOSE, OR APPLICATION. PRODUCT INFORMATION DOES NOT AUTHORIZE HUMAN OR VETERINARY USE.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

SECTION 19 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEXA RESEARCH LABS AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, SAVINGS, BUSINESS, DATA, OR GOODWILL; OR COSTS OF SUBSTITUTE GOODS OR SERVICES ARISING OUT OF OR RELATED TO THE SERVICES, PRODUCTS, OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT, ORDER, OR THE SERVICES WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO VEXA RESEARCH LABS FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot lawfully be excluded or limited.

SECTION 20 — INDEMNIFICATION

To the maximum extent permitted by law, you and the purchasing organization agree to defend, indemnify, and hold harmless VEXA RESEARCH LABS and its owners, officers, directors, employees, affiliates, agents, contractors, service providers, and licensors from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising out of or relating to:

  1. Your breach of these Terms or an incorporated policy.

  2. Inaccurate or misleading account, verification, order, or intended-use information.

  3. Acquisition, possession, handling, storage, transportation, use, transfer, export, resale, or disposal of a product by or on behalf of the purchasing organization.

  4. Violation of a law, regulation, institutional requirement, professional duty, or third-party right.

  5. Unauthorized human, veterinary, personal, household, diagnostic, therapeutic, compounding, or other prohibited use.

We may control the defense and settlement of an indemnified claim, provided that we will not agree to a settlement imposing a non-monetary obligation on you without reasonable consultation.

SECTION 21 — SUSPENSION AND TERMINATION

We may restrict, suspend, or terminate access to the Services; withdraw account approval; decline to issue an invoice; or cancel an unaccepted order when we reasonably believe that:

  1. These Terms or an incorporated policy have been violated.

  2. Verification information is inaccurate, expired, misleading, or incomplete.

  3. An account or product may be used for an unauthorized purpose.

  4. Continued access may create legal, regulatory, safety, fraud, payment, reputational, or operational risk.

  5. Suspension or termination is required by law or requested by an authorized provider or authority.

Termination does not affect rights, obligations, or liabilities that accrued before termination. Provisions that by their nature should survive—including intellectual property, disclaimers, liability limitations, indemnification, governing law, and dispute provisions—will survive.

SECTION 22 — ERRORS AND CORRECTIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, pricing, promotions, shipping, or other information. We may correct errors and update information before accepting an order.

If a material error affects an accepted order, we will contact the purchasing organization and provide an appropriate remedy as required by applicable law.

SECTION 23 — EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, fire, epidemic, pandemic, labor disputes, carrier interruptions, customs delays, governmental actions, regulatory changes, cyber incidents, utility or telecommunications failures, supplier disruptions, civil unrest, or war.

This section does not excuse payment obligations already due or obligations that cannot lawfully be limited.

SECTION 24 — GOVERNING LAW AND VENUE

These Terms and any dispute arising out of or relating to the Services or products are governed by the laws of the State of California, without regard to conflict-of-law principles, except where another law must apply.

Subject to any rights or remedies that cannot be waived, the state and federal courts located in Riverside County, California will have exclusive jurisdiction, and the parties consent to personal jurisdiction and venue in those courts.

SECTION 25 — SEVERABILITY; WAIVER; ASSIGNMENT

If any provision of these Terms is held unlawful, void, or unenforceable, that provision will be enforced to the greatest extent permitted and severed to the extent necessary. The remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver of that provision or any other right. A waiver is effective only if in writing and signed by an authorized representative of VEXA RESEARCH LABS.

You may not assign or transfer these Terms, an approved account, or rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the Services, subject to applicable law.

SECTION 26 — CHANGES TO THE SERVICES OR TERMS

We may update the Services and these Terms to reflect changes in our practices, products, legal obligations, or operational requirements. The current version will be posted on this page with an updated revision date.

Where required by law, we will provide additional notice of material changes. Continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms. Changes will not retroactively alter an accepted order unless permitted by law or agreed in writing.

SECTION 27 — ENTIRE AGREEMENT

These Terms, the Privacy Policy, Shipping Policy, Refund Policy, applicable invoice, and any additional written terms accepted by the parties constitute the entire agreement regarding the Services and an accepted order. They supersede prior or contemporaneous communications on the same subject.

If an invoice contains terms that expressly conflict with these Terms, the invoice terms control only for that transaction and only to the extent of the conflict. Headings are for convenience and do not affect interpretation.

SECTION 28 — CONTACT INFORMATION

Questions about these Terms may be directed to:

VEXA RESEARCH LABS
PO Box 9874
Los Angeles, CA 90001
United States
Email: vexaresearchlabs@gmail.com
Website: https://www.vexaresearchlabs.com